Privacy and Data Policy
This Privacy Policy explains how Jokers Ace collects, uses, stores, and protects personal information when you create an account, play games, use payment services, or otherwise interact with our online casino and related services. We take your privacy seriously and aim to be clear about what information we hold and how it is handled.
Types of data we collect
We collect information that is necessary to operate your account, process payments, provide customer support, and improve our services. The main categories are described below.
Personal data
Personal data includes your name, email address, date of birth, postal address, and phone number provided during registration. We may also collect identity documents and proof of address for account verification purposes, and payment details needed to process deposits and withdrawals.
Technical data
Technical data covers information about your device and connection, such as IP address, browser type, device identifiers, operating system, and log data from your sessions. This data helps us secure accounts, prevent fraud, and improve site performance.
Transactional data
Transactional data includes account activity, game history, bets, deposits, withdrawals, bonus activity, and records of communications with support. We keep transaction records to manage your account and resolve disputes.
How we use your information
We use data to operate and maintain your account, process payments, carry out identity verification, detect and prevent abuse or fraud, and respond to support requests. We also use aggregated or anonymised data for analytics and to improve service stability and game performance.
Where required, we may use personal data to enforce our terms, investigate suspicious activity, or comply with internal verification procedures.
Data protection practices
We implement technical and organisational measures to protect data from unauthorised access, disclosure, alteration, or destruction. These measures include secure connections, access controls, and routine reviews of our security practices. Access to personal data is limited to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to provide basic site functionality, remember preferences, analyse usage patterns, and deliver relevant content. Types of cookies include session cookies, persistent cookies, and performance cookies. You can control cookie settings through your browser, but disabling certain cookies may affect site functionality.
User rights
You have the right to request access to the personal information we hold about you, to ask for corrections, and to request deletion where applicable. You may also object to certain processing activities or request restriction of processing in specific cases. To exercise these rights, contact our support team.
Access, correction, and deletion of data
If you wish to view, update, or remove your personal data, please contact [email protected]. We will respond to requests in line with our internal procedures and applicable practices.
Information sharing and third parties
We share personal data with third parties only as necessary to provide our services, for payment processing, identity verification, fraud prevention, and technical support. We may also share anonymised or aggregated data for analytics. We require service providers to protect personal data and limit use to specified purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. When changes are made, we will post the revised policy on our site and indicate the effective date. Continued use of our services after changes signifies acceptance of the updated policy.