Contact Us
Our support team at Jokers Ace is ready to help with account-related issues, technical concerns, questions about withdrawals or payment methods, and general feedback. We can also assist with bonus balance queries, free spins, and game questions for slots, live casino and live betting. Contact us through live chat, email or phone for fast, practical help. Our team answers quickly and will outline next steps for payments or verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account, withdrawals, verification) |
| General enquiries | [email protected] (billing, payment methods and general account questions) |
| Affiliate enquiries | [email protected] (partner sign-ups, marketing and tracking) |
| Phone | +1 312 946 5738 (English support by phone, limited hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is our preferred channel for detailed requests, account-related issues, or any situation that requires explanations or supporting documents. Please include a clear subject line and up-to-date contact details so we can locate your account and avoid delays. For faster handling, send your message to [email protected] with any relevant attachments.
Submit your enquiry
Response Time
Our support team responds promptly to most requests. Most inquiries are answered within one business day. For straightforward account or payment questions you can usually expect a reply within 24 hours. More complex cases such as KYC checks or disputed withdrawals may take longer, depending on the issue and any required documentation. We appreciate your patience while we resolve these matters.
Feedback
We welcome your feedback, suggestions and ideas to improve the website. Tell us what’s working and what could be better. Every message is reviewed carefully by our team and used to improve features, promotions and the overall user experience. Send your thoughts via live chat or email so we can put your input to work and make the site better for everyone.