Responsible Gambling

At Jokers Ace we take responsible gambling seriously. We want players to enjoy their time with us while keeping control of their play. This page explains the principles we follow and the practical tools and steps available to help you manage your account and gambling activity.

Player protection principles

We promote safe and controlled play. That means clear information about account controls, fair access to break options, and prompt help when someone expresses concern about their gambling. We encourage players to set personal limits and check their activity regularly.

Activity-control tools

We provide a range of tools you can use to tailor how you play. These tools are designed to be simple to activate from your account and to take effect immediately or after a short processing period.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can increase or decrease limits in your account settings, though decreases typically take effect immediately and increases may be subject to a short waiting period for your protection.

Loss limits

Loss limits help cap how much you can lose over a chosen period. Use this option if you prefer to limit net losses rather than deposits. Loss limits can be adjusted from your responsible gambling settings.

Time limits and session reminders

Choose session length limits or enable periodic reminders to help manage play time. You can opt for short breaks, a daily play cap, or automatic logout after a set session duration.

Account breaks and self-exclusion

If you need a longer break, you can request a temporary account suspension for a period you choose. For more serious situations, self-exclusion options allow you to close access for an extended period. Contact our support team through the site to request these measures and for guidance on the process.

Recognising signs of problematic behaviour

Watch for changes such as chasing losses, spending more time or money than intended, neglecting other responsibilities, borrowing to fund play, or hiding gambling activity. If you notice these signs in yourself or someone close to you, consider using the tools above and seeking external help.

Tips for maintaining control

Set clear budgets before you start, use deposit and loss limits, take regular breaks, avoid gambling when stressed or intoxicated, and keep track of time spent playing. Share account access with a trusted person if you need extra oversight.

Professional help and support

If you need additional support, consider contacting a professional help service in your area. Local counselling services and national support lines can offer confidential advice and treatment options. If you prefer, speak to our support team for information on available self-help tools and how to activate stronger account controls.

If you have questions about the tools listed here or need help applying any setting, please contact our support through the site and we will assist you promptly.